Shipping Policy

Last Updated: July 2026

At iburd, we aim to provide reliable and convenient delivery services to our customers across the UK.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Processing times may vary depending on product availability, order size, and the nature of the order.

Wholesale and bulk orders may require additional processing time.

2. Delivery Areas

We currently offer delivery services within the UK.

Delivery availability may vary depending on the product, order size, and delivery location.

For large wholesale orders or special delivery requirements, please contact us before placing your order.

3. Delivery Times

Estimated delivery times will be provided at checkout or communicated during the ordering process where applicable.

Delivery times are estimates and are not guaranteed unless specifically agreed in writing.

Courier delays, adverse weather, public holidays, peak periods, or circumstances beyond our control may affect delivery times.

4. Delivery Charges

Delivery charges are calculated based on factors such as order size, weight, destination, and selected delivery service.

The applicable delivery cost will be displayed at checkout where available.

5. Tracking

Where a tracked delivery service is used, tracking information may be provided once your order has been dispatched.

Please ensure that your contact details and delivery address are correct when placing your order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Iburd cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

7. Missed Deliveries

If a delivery is missed, the courier may leave instructions regarding redelivery or collection.

Additional delivery charges may apply if an order needs to be re-delivered due to an incorrect address or repeated failed delivery attempts.

8. Damaged Packages

If your package appears damaged when delivered, please inspect the contents as soon as possible.

If the product is damaged, contact us promptly and provide photographs of the product and packaging where possible.

9. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the relevant courier to investigate the delivery status.

10. Wholesale & Bulk Orders

Large or wholesale orders may require special delivery arrangements.

Delivery times and charges for bulk orders may differ from standard orders. Our team may contact you to confirm delivery arrangements before dispatch.

11. Contact Us

For questions about delivery or your order, please contact:

Email: info@iburd.co.uk
Phone: +44 7412 022245

IBURD: London, United Kingdom