Return & Refund Policy
Last Updated: July 2026
At iburd, we want our customers to be satisfied with their purchases. This policy explains our approach to returns, refunds, damaged products, and incorrect orders.
1. Returns
If you wish to return a product, please contact us before sending it back.
Returns must be authorised by iburd before they are sent to us.
Products should normally be returned in their original condition and, where applicable, with original packaging and accessories.
2. Faulty or Defective Products
If a product is faulty or defective, please contact us as soon as possible.
We may ask you to provide photographs, videos, or other information to help us assess the issue.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution in accordance with applicable UK consumer law.
3. Incorrect Items
If you receive an item that is different from what you ordered, please contact us promptly.
We will review the issue and, where appropriate, arrange a replacement or refund.
4. Damaged Items
If your order arrives damaged, please notify us as soon as possible after delivery.
We may request photographic evidence of the damage, including the product and packaging, to assist with our investigation.
5. Change of Mind
For eligible consumer purchases made online, you may have a statutory right to cancel your order within the applicable cooling-off period under UK consumer law.
However, certain products and transactions may be excluded from cancellation rights, and different terms may apply to business-to-business or wholesale purchases.
Please contact us if you are unsure whether your order qualifies for a return.
6. Wholesale and Business Orders
Wholesale and business-to-business orders may be subject to different return conditions and agreed commercial terms.
If you are purchasing products for resale or business purposes, please contact us before returning any products.
7. Refunds
Once a return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued using the original payment method.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
8. Return Shipping
Where a return is due to a faulty, damaged, or incorrect product, iburd may arrange or reimburse reasonable return delivery costs where applicable.
For other returns, the customer may be responsible for return shipping costs, subject to applicable consumer rights.
9. How to Request a Return
To request a return, please contact us with:
- Your name
- Order number
- Product details
- Reason for the return
- Photographs or other evidence, where relevant
Email: info@iburd.co.uk
We will provide further instructions where a return is approved.
